Safety & Security Guidelines
Stay safe while doing B2B transactions on Bell24h
🛡️ How Bell24h Protects You
- ✓Supplier Verification: All suppliers verified with GST, PAN, Udyam Aadhar, and business documents before approval.
- ✓Escrow Protection: For orders ₹50,000+, payments held securely until delivery confirmation. No risk of advance payment fraud.
- ✓AI Trust Scoring: Our AI analyzes supplier behavior, delivery history, and ratings to calculate trust scores.
- ✓Secure Payment Gateway: All transactions via Razorpay with PCI-DSS compliance and bank-grade encryption.
- ✓Dispute Resolution: Our mediation team resolves conflicts with evidence-based investigation within 7-14 days.
⚠️ Red Flags to Watch For
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Urgent Payment Requests: Beware of suppliers asking for immediate payment outside the platform or via personal accounts.
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Too-Good-To-Be-True Prices: Prices 30-50% below market rate may indicate counterfeit goods or fraud.
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No Documentation: Legitimate suppliers always provide GST invoices, quality certificates, and proper paperwork.
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Unverified Suppliers: Check verification badge. Avoid suppliers with 0 ratings or newly registered accounts for high-value orders.
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Off-Platform Communication: Supplier insists on WhatsApp/phone before deal confirmation may be trying to avoid platform fees (and protection).
✅ Best Practices for Buyers
- Always use escrow for first-time suppliers or orders above ₹50,000
- Request samples before placing bulk orders
- Verify supplier GST number on official GST portal (gst.gov.in)
- Keep all communication within Bell24h platform initially
- Check supplier ratings, reviews, and delivery history
- Request quality certificates, test reports for critical products
- Insist on proper GST invoice with GSTIN and HSN codes
- Never share OTPs, passwords, or bank details via chat/call
- Inspect goods thoroughly before confirming delivery (for escrow)
- Report suspicious behavior immediately to support@bell24h.com
✅ Best Practices for Suppliers
- Complete business verification with GST, PAN, Udyam Aadhar
- Upload clear product photos, certifications, and company profile
- Respond to RFQs within 24 hours for better trust score
- Be transparent about product quality, delivery timelines, terms
- Never ask buyers to pay outside the platform
- Provide tracking details immediately after shipping
- Issue proper GST invoices with all compliance details
- Keep buyers updated on order status proactively
- Resolve disputes professionally with evidence (photos, documents)
- Build reputation with positive reviews and on-time deliveries
🚨 What to Do If You're Scammed
- Immediately Report: Contact support@bell24h.com with transaction details, screenshots, and evidence
- Stop Further Payment: Do not send any additional money. If using escrow, do not confirm delivery
- Gather Evidence: Collect all communication, payment receipts, photos, videos proving fraud
- File Complaint: For serious fraud, file police complaint and cybercrime report at cybercrime.gov.in
- Bank Chargeback: Contact your bank immediately for unauthorized transactions or fraud
📞 Report Security Issues
If you encounter fraud, suspicious behavior, or security vulnerabilities, contact us immediately:
Security Email: security@bell24h.com
Support Email: support@bell24h.com
Phone: +91-9004962871 (24/7 for emergencies)
All reports are confidential and investigated within 24-48 hours.