Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Bell24h Technologies) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., payment processing, analytics, and interactive content).

2. Types of Cookies We Use

2.1 Essential / Strictly Necessary Cookies

These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services. Without these cookies, the services you have asked for cannot be provided. These cookies cannot be switched off in our systems.

• auth-token: Stores your authentication session for secure login (expires in 7 days)
• bell24h_user: Stores your basic user preferences and role (buyer/supplier)
• CSRF token: Protects against cross-site request forgery attacks

2.2 Performance / Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

2.3 Functionality Cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region). The information these cookies collect may be anonymised.

2.4 Targeting / Marketing Cookies

These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

3. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on.

The third-party services we use that may set cookies include:

• Razorpay: Our payment processor sets cookies to process payments securely and prevent fraud. Razorpay's cookie policy is available at razorpay.com.
• Google Analytics: Used for website analytics. Google's privacy policy is available at policies.google.com/privacy.
• Cloudflare: Our CDN and security provider sets cookies for security and performance optimisation.

4. How Long Do Cookies Last

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are "session cookies," meaning that they exist only while your browser is open. Session cookies are deleted automatically when you close your browser.

Other cookies are "persistent cookies," meaning that they survive after your browser is closed. Most persistent cookies are automatically deleted after a defined period (which can vary from a few minutes to several years). Bell24h authentication cookies expire after 7 days.

5. Managing and Controlling Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. You can also set or amend your web browser controls to accept or refuse cookies.

The means by which you can refuse cookies through your web browser controls vary from browser to browser. You should visit your browser's help menu for more information. The following links provide information about cookie management in common browsers:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions

Please note that if you choose to refuse cookies, you may not be able to use the full functionality of our website, including the ability to log in, submit RFQs, or make payments.

6. Cookies and Your Personal Data

Where we use cookies that process personal data about you, such processing will take place on the legal basis of our legitimate interest in ensuring the security and functionality of our platform, or with your consent where required by law. Please see our Privacy Policy for further details about how we process your personal data and your rights in connection with it.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

8. Contact Us

If you have any questions about our use of cookies or other technologies, please contact us: